If I could rate it no stars I would. I have had th...

If I could rate it no stars I would. I have had this student loan for 10 years with no issues and the UHEAA took over this past January. WHAT A MESS!!! In the beginning I was told by their representative to not change my payment date or amount and everything would be fine. It is no September 28th and it's still a mess!! The wait time to talk to a human is over 45 minute EVERY TIME I CALL. It's 2016, wait times past 20 minutes are a pain. I have had to call over 4 times now, and have wasted countless amounts of my own time. They still have not fixed their mistakes and my loans keep saying I am not paying on time. They changed the payments date WITHOUT TELLING ME!! and told me to keep paying on the same date. This should be criminal. I didn't ask to change to this crap company!!