First, I want to start off with the facts, Mohawk ...

First, I want to start off with the facts, Mohawk is a decent small mountain with good staffs and well maintained slopes. However, their management is HORRENDOUS, especially their sales director Trish Morrissey and office manager Heidi (I'm not surprised to find out that I'm not the only one who had issues with Trish after reading some other reviews). Please avoid dealing with those two by all means, they are by far the most unpleasant and disgusting customer service I ve ever come across. They will definitely ruin your experience with the mountain. They were extremely unreasonable and rude to me. I participated their Shred program last year but never received my bonus lift tickets as promised. So I went to talk to those two beginning of this year and they refused to give me the tickets as they think I was lying to them. Then I ask them to check with the program director Dave (who doesn t work there anymore) but they never followed up with me. Then I tried to email them and only to find out that they blocked my email address! So I had to use a different email address to contact them. And Trish would literally ignore every email I sent only if I call her and leave a voice mail (she doesn t answer my calls of course), then she would respond to me the next day. And all I got from her was a bunch of crap, she basically plays dumb with me and tries to put the blame on me for not getting the tickets last year. I had enough from them and pursuing legal actions against them, so that they will learn that they cannot just treat their customers however they want, you need to be reasonable to do business! I strongly recommend people to go to other mountains, there are a lot of other good ski areas in CT and MA where they treat customers properly.