Had PGT windows installed in my home earlier in th...

Had PGT windows installed in my home earlier in the year (2017) for my new custom home my wife and I built. Roughly 3 months ago the outside glass pane cracked (2 pane impact window). Everything was submitted properly through PGT, and we are still waiting on it to be fixed. According to the window installer PGT over 3x now has either sent a broken window pane or lost a shipment. No one has returned my calls when I call directly to PGT and now my window installer can't get a response from them. Extremely disappointed and would not recommend them based on warranty, customer service and service.