the 25th floor ice machine is not working .the re...

the 25th floor ice machine is not working .the reception told me "you can go down 24 or go up 26 floor same position to get ice" my answer is what, then change to " ok, I will send someone to fix." so the rate is bad .I went to the ice machine next day .the answer is"no fix and it was broken up a long time. see pictures.