Waited 3 hours to get our preordered rental skis ...

Waited 3 hours to get our preordered rental skis AFTER an hour in line to get our lift ticket. I thought outdoor sports would be safe after seeing how well businesses in Asheville have adapted. I was wrong.

This was COVID nightmare with absolutely no social distancing. After waiting in the cold for hours we had no option but to walk away or wait in a tiny room that was packed like sardines to be fitted for skis or lose out on all of our holiday priced tickets since they do not offer refunds or rescheduling. They wouldn t even let us ski for a couple extra hours to make up for losing over half the day due to their epic mismanagement. Employees were apologetic but it was clearly not their call.

Despite having about half the staff you d expect, the heavily overworked and underpaid staff that was there was very friendly. Management set them up for an absolute disaster. They seem to rely heavily on foreign worker visas that weren t an option because of the pandemic but did not adjust their capacity whatsoever to accommodated for being severely understaffed.

Lockers weren t available due in to flooding. Half the ski lifts were operating despite massive lines. Parking lots overflowing with no attendants in site. The only thing they did effectively was take our money.

I grew up skiing here and always loved it. After seeing how they treat their employees and customers during a pandemic, I am completely disgusted.