I had very high expectations for the hotel conside...

I had very high expectations for the hotel considering it was a Sheraton and owned by Starwood Hotels and every Starwood I have ever stayed at has always been top notch. We stayed there due to having a graduation that weekend and the price was unbeatable for what I presumed was a 4-star hotel. The rooms were very nice, there were two pools (one indoor, one outdoor), the hotel was very clean and the grounds kept up well, gives complimentary water and lemonade, has a full bar and restaurant, and it actually looked and felt like a 4-star hotel. However, everything else was NOT 4-star.
The hotel has a design that puts an indoor pool with a waterfall in the main interior section of the hotel. The area is mediocre in terms of lighting, with almost no natural light shining through the skylights. Your balcony, if your room is on the inside, faces the pool "courtyard" which makes it very noisy when people are in the pool. The interior hallways felt cramped; this was partially due to the ceiling height being about 7-foot-tall and I am a tad over 6 ft. When we arrived at the room, it was hot and humid inside. I promptly ruled it out to the AC not being on in the room. I found the thermostat, turned it as low as I could to move and filter the air and we dressed for the pool and swam for about an hour at the indoor pool to cool off from the 110-degree heat outside. The hot tub didn t work at all and the pool was very heavily chlorinated to the point to where my eyes were red and bloodshot and our skin itched very bad when we got out. We dried off and returned to our room only to find out that the AC did not cool down the room, it was still 80-degrees. We went out for food and returned back to the hotel another hour later and it still was very humid and only a tad bit cooler than when we first arrived. We went to bed and awoke the next morning and left early morning to attend a party for the graduation. I left the AC running all day set to 60-degrees. We were gone for a little over 12 hours and came back to the hotel room and the room was even hotter than when we left, despite the AC running all day. I shut off the AC thinking it was frozen over (which I don t understand how it could be when it had been off 24-hours prior). We left for the pool which was very overcrowded and when we returned, I turned it on and the AC was blowing warm humid air. I promptly called the front desk, who couldn t/wouldn t make any accommodations other than giving us a small desk fan a couple coupons to the restaurant for breakfast.
The breakfast was almost as awful as staying in the room for two days. The hot food was cold, the milk warm, and juices and coffee so watered down I would have been insulted if I had paid the regular $11.95 for the meal. The selection was nothing short of what other hotels in the area provide complimentary to you for your stay. The food was so bad; we had gotten very bad stomach cramps within an hour of consuming the breakfast. When we checked out, the lady at the front desk barely made eye contact with me when she noticed that my room number was written on a Post-It note next to the computer stating AC broken . There was absolutely no dialog from her except for her to say Can I Help You? and asking for my room number.
Needless to say, this is the worst ever possible experience I ve ever had with Starwood Hotels. It was even worse because my mother from out of town was staying with me and had never stayed in a fancy hotel before other than in Vegas. I felt embarrassed for her to have to suffer through the experience when we could have simply taken the offer to a couch bed at my father s house down the road. It has been almost 72 hours since I checked out of the hotel and the charges have not appeared on my bank statement, only a credit for $49.99 from the hotel (a charge I had not authorized, nor was told about upon check-in). I secretly hope they do not take the money from my account due to horrible experience we had that weekend.