Chloe Tyler

Review of Le Meridien, Gatwick Airport

My mother is currently staying at this hotel. She ...

My mother is currently staying at this hotel. She has recently got a new job which she starts the start of next month and her partner who hasn t been very ill recently and has just recovered decided they needed a WELL DESERVED holiday! They re staying at this hotel while I m at home house sitting. I then have received messages to say she had gone to the all inclusive bar to get 2 bottle she of beer and the employee (not sure of her name however she wasn t english) was very rude and said to leave some for the rest of the customers! In front of all the other customers in the bar area. My mother is a very confident lady but this has really knocked her confidence and she feels as if she doesn t want to be at the hotel any more and is very upset! Her partner complained to the manager however they have put 2 beers in their hotel room (bearing in mind it s all inclusive, they have already paid for the beers they could ve got themselves) and said they can go to a bar in a different area. This is the start of their holiday! My mother should not feel so terrible that she is crying! TERRIBLE customer service and quite frankly RUDE!