Joelia Alston

Review of Caribbean Nexus Tours

Honestly I am sure this is not how Ruben Gutierrez...

Honestly I am sure this is not how Ruben Gutierrez would like people representing his company to treat his customers. If I don't get a response I for sure will continue the Pursuit to be heard, to speak with someone about my issue using Nexus leaving the Dominican republic. I have used this company before and had a good experience, I think mainly because my questions was understood and answered. My FIRST problem is that I was giving an orange folder when I got to Punta Cana by a gentleman that barely spoke any English whatsoever. Anyhow I looked through the package and it was a bunch of brochures nothing about pick up time or a meeting that was suppose to happen the day after arrival. Today is the day of departure and I have spoken to a representative at the front desk around 9am to find out what time my husband and I will be picked up and they directed me to a corner which had dated flight information for the 17th and the 18th.( Today's date the 20th). So that was no help. We then tried to locate someone with the Nexus shirt on and when we did that was not helpful at all he had no information and asked that I walk around to the show room I MIGHT find someone that can help. As we was about to walk the gentleman came around and after explaining to him that we just need to know what time our transport arrive he told us that it came already and waited 15 min for us then left. I then asked did anyone give a Courtesy call to our room he said he did which was an absolute LIE because we was in our room the entire time until we came back down to check again about what time we are suppose to leave. I tried calling a few numbers to speak with someone about what have happened and keep getting people that speak Spanish. I am out 45 dollars for a taxi fare but I am mostly annoyed that I can not get in contact with someone that can ensure this does not happen to someone else. Smh overall a great trip and it take this to put a damper on the entire experience.