Taunya D

Review of Ole Piper Inn

Lost another star by tonights service, i had one ...

Lost another star by tonights service, i had one issue ever through this place and they can't even communicate to each other, per managers words, on what to do, i simply ordered a meal. Butterfly shrimp, steak med rare, baked potato loaded , 2 breadsticks instead of one, because i hate veggies, tarter . sauce, no cocktail .. the shrimp were actually brown like old for awhile, the steak was actually burnt and cooked way to much, and I'm not that picky, the breadsticks were hard, the baked potato came with butter in it, (said loaded, they repeated loaded). They did in fact give me tarter sauce though.
So i called they give me a gift card for 20, cool I'm happy, well sent it to a nate something or rather at my address, well if my name is not on it, i don't get that mail, per usps, so i wait like 2 months and nothing, i go in and ask for manager, he was not helpful at all, not nice at all once he couldn't find my name, I'm pretty sure he didn't believe me at this point, hence under some random dudes name nate. So i told him my name which I'm not saying, he said what Clanitta? Now i will share first name, Tanya , where did Clanitta come from, now that was after first and last name said, i was like ummm no i said Tanya. He walked away, still couldn't find the gift card, so i scratched it off till I could talk with bryce the other manager that did in fact tell me yes i remember you, and I'll change nate into your name, done I'm happy again, so i said hold on to that there please, I'll use it or pick it up. He did.
So now it's been like 2 weeks, kind of hungry, so i decide what the hell, i know that gotta have my gift card this time no problems, yah right! , so I order my food and tell them i have a gift card, they of course couldn't find it, the great service management guy that called me clanitta even though I'm not from any foreign country, what so ever. .answers the phone, i say what happened even the bad listening name part ,say you gotta remember that, he says no, like he didn't care and it's everyday he calls a white lady Clanitta. . Then he preceeded to say sorry, with no thought, and I'm on hold no word no ok hold on, i wait he comes back and he found it, yahhhh my gift card, well not so much worth 10, the original dinner 18.99 plus tax and delivery, so I'm not taking that yet I'll call bryce again, i guess, 30 min go by and my buzzer rings, they fricken delivered it, ummm no again and told the poor delivery guy what happened and he didn't give a crap either, so went from 5 stars to 3 for horrible communication and 2 tonight for not getting the right amount and then still trying to not listen or care about customer problem. I used to eat there about 1 to 3 times a week, and ive been there once since. And told the manager tonight I'm not ordering anymore, and he still sent the poor delivery driver out, ugggg