I wish there was an option to give no stars at all...

I wish there was an option to give no stars at all.. booked online, paid for the booking and got the confirmation email. However, when I reached there I was asked to sit for more than two hours before they can check me in to my room.. finally they offered me to wait for more than an hour claiming that the hotel was overbooked (but rooms are still available on booking while he speaks) and they had no other options.. ruined my eid holiday with my kids as my booking was for two days and also staff were unhelpful at all and they did not manage the situation ( the manager was ignorant and not customer service material) not sure if I booked a room in fairmont palm or in dubai fish market?!