Kelly Henderson

Review of The Artona Group Inc.

My overall experience with Artona has been absolut...

My overall experience with Artona has been absolutely horrible! I had a grad photo session on Wednesday evening. My sash was ripped at the centre seam. The photographer didn't acknowledge the ripped and tattered sash until I asked about it, after he started taking the photos. They only had one sash for my faculty and school, and he didn't care that the ripped sash made my grad photos look completely unprofessional. The photographer did not attempt to fix the sash, until I asked him if he could safety pin the sash together. He taped it in attempt to fix it, after I suggested taping it. When I apologized for asking him to fix the sash (which I shouldn't have had to do) he cut me off and made a rude comment about it being the end of his work day. The photographer made several rude and condecedning comments to me. This made me feel disrespected. He did not tell me when my hair was covering the diploma, or when I had random strands of hair on my shoulder. The person who came with me pointed these things out to me as he was taking the photos, so that I could attempt to fix them. I was very excited for my graduation photo session, especially since convocation was cancelled this year due to COVID. It was suppose to be a happy and fun experience. I called on Thursday and spoke to someone who seemed to be very understanding and kind. He told me to email a specific email address about what happened, and that I would get a response on Friday. I did not get a response to my email. However, my friend who posted a google review about her recent negative experience with Artona got response on google. I am posting a google review in hopes to get a response from Artona.