We have stayed at the Park Vista many times. The ...

We have stayed at the Park Vista many times. The quality of service at the front desk during this stay (July 30 - August 1) was bad. When we checked in, the staff accused us of attempting to get more "check-in" cookies than we were entitled to. When we assured the person at the desk that we had not already received any cookies, he reiterated that maybe we had and said that people lie to him about the cookies all of the time. The next day, we needed to get trolley tickets. When I approached the desk, one staff member was carrying on a personal conversation with someone delivering Ripley's brochures and the other staff member looked dismissively at me as he checked-in another guest. When the first staff member concluded her 10-minute personal conversation, she walked away, came back and then asked me if I needed something. No concern whatsoever that they both had left me standing there for 10-15 minutes waiting to ask my question. Bottom line- our family talked about finding another place to stay the next time we visit Gatlinburg. The only reason I give two stars is because the house keeping staff was polite and the room appeared clean.