CFlo

Review of Microsoft

Lied to and mistreated, worst customer experience ...

Lied to and mistreated, worst customer experience I ve had with any company period.

Microsoft lost records of my purchase and said they had no evidence of me downloading a product, even though it was through their website.

The support manager promised me he would be able to correct the issue I had since the product had risen $20 since purchased. He then later stated it was a typo and refused to honor what he said. He also said he would give me a chat reference code to view the chat at a later date which he didn t. He also refused to connect me with his manager or give me the information of anyone above him in the company. After several lies, he eventually ended the chat.

It s amazing Microsoft has come to the point where they re going to try and stick it to the consumer over $20 and lie about taking care of an issue.

I have filed a complaint with the BBB because of this and Microsoft refuses to do anything because their system failed to keep record even though their staff promised to correct the issue.

Terrible experience, terrible customer service.