Nancy Moran Review of Old No. 77 Hotel and Chandlery
I came on vacation to relax and I stayed at a supp...
I came on vacation to relax and I stayed at a supposedly nice hotel so that my room would be cleaned in thoroughly and in a timely manner, because I have a child with allergies to think of. However, it was the third day of my visit and I returned to my room after 5 pm and the room had yet to be cleaned. When I complained they sent someone, and all they appeared to have accomplished while I sat for an hour waiting, was just make the bead and fold the towels that my daughter had to get, because we ran out before. On the fifth day of our stay in the hotel, the maid service came by at 3:30 to clean and when I asked for them to give me 10 minutes to vacate the room, they agreed. And my family proceeded to have dinner for an hour and a half to once again find that the rooms had yet to be cleaned. Even after they said that they would come back in 10 minutes or at the very least after they did the next room. Once again I found myself complaining to the front desk that my room hadn't been cleaned and was told "the cleaning staff would be back up and have my room cleaned"; I presumed that meant that if I waited in the lobby for 40 minutes that my room would be clean. But when I went back to my room it had still not been cleaned and I had to return and talk to the front desk. I was given the excuse that they were on a schedule and that I had to be fit back in, even though I was on that schedule before. So I decided to get a massage and calm down, so I had a 30 minute massage and walled the ten minutes both ways to return to my room still not clean. And its getting to be 7 pm when anyone would expect for their rooms to be clean. And don't expect the hotel to even offer you a complementary cup of coffee and this is supposedly a 4 star hotel. So don't bother staying you can get a room cheaper at motel 6 and they'll have your room clean on time.
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