Shan Mill

Review of Carolina Ale House

Came to Ale House 08/27/20 with my friend to have ...

Came to Ale House 08/27/20 with my friend to have dinner. The experience was okay until we had to ask our waiter 4 or 5 different times for a straw, only to have to still get up and go get one from another waitress. He never mentioned anything else about giving us a straw when he came back so we said okay fine, forget the straw. Maybe he was busy and we gave him another chance, no biggie. I was a waitress before so I understand the job can be stressful and consuming. Also, he was very short and seemed like he was already irritated by something else the whole time he was waiting on us so were cracking jokes trying to lighten the mood.

It comes time to order and we get a drink and also an appetizer and asked if we could get the fishbowl size for the drink, he says ok. We order our food as well. So now, it takes 30 minutes to get the drink and app and we were not checked on or offered refills on our regular drink while waiting. The alcoholic beverage comes and it is the regular size instead of the fishbowl like we asked for and confirmed, we didn t bother to say anything since it took so long to make in the first place. Had to ask for an extra straw as well even though he knew we ordered the drink to share.

So now, an hour later after having to beg for straws, silverware and refills from our clearly uninterested waiter, the food comes and is cold/half way wrong from what we ordered. Now, we were so genuinely frustrated that we finally said something to the waiter and asked if we could just get it remade. He said there was a new girl in the kitchen who most likely prepared it wrong and that he would get it fixed for us. I watch him go to the kitchen and come back out, 30 minutes goes by and we are still waiting while he is standing around with coworkers talking and putting in other orders.

At that point we were hungry and tired of being treated so poorly so we left money to cover the drink and then asked him for a manager to let them know about our experience and why we didn t want the food anymore. He then walks away and doesn t come back until minutes later after we decide to leave the restaurant, while recording on his phone and saying we didn t pay for our food that we never received correctly after waiting patiently, which other guests that were there can attest to.

Needless to say, this was the most horrible experience I ve ever had while just trying to have a simple night out with a friend. Not sure of the waiters name but he is white with red hair and skinny with the most horrible/awkward attitude, it is truly disgusting to me, 0/5 stars.