Had to get a new key made. Told us it would be $16...

Had to get a new key made. Told us it would be $160 over the phone and it was $214 when I got there. When I pulled up and saw my car, I told the man who was detailing it that I was there to pick it up. He was rude to me and told me that I couldn't pick it up without my paperwork instead of saying, " Hey, have you checked in with your service advisor yet? Let me show you how."