Jake Mullin

Review of The Fairmont Chateau Lake Loui...

I did not stay here but was visiting Lake Louise w...

I did not stay here but was visiting Lake Louise with my friend and went to go eat at the Lakeview Lounge. We were asked typical questions about COVID safety: temp check, etc. Then my friend gave his phone number and the extremely rude man working at the entrance near the lake (did not know his name - this was 06/11/20 around 2pm) asked him where the number was from. My friend said Massachusetts; he then began to inquire if we had completed the 14-day quarantine and why were in Canada. We live here and are legal residents and have not left the country in many months. When we explained this to him he told us we should get our stories straight and became very abrasive and telling us we need to carry proof like a passport and said we should get a Canadian phone number to avoid situations like this. He was incredibly rude and inquired about our immigration status more than Immigration Canada ever has. I am aware there have been issues in the past but once we established the situation he continued pressing us and was incredibly unprofessional, out of line, and rude. We ended up not eating at the restaurant because of him. Again, he was working at the podium when you enter the hotel from the lake, a short bearded man on 06/11/20 around 2pm. Incredibly unprofessional and I will never eat at the restaurant or stay at this hotel.