Paula Phelan

Review of Lexus of Nashvillle

I had a great experience with purchasing a new veh...

I had a great experience with purchasing a new vehicle!!!!
Brian was awesome and did an excellent job. I actually called in to the dealership on a Friday and Brian met me in Jackson, TN on Monday to bring me my new car.!!!
When I called in and asked for a sales person I was connected with Brian and told him that I had been to a Lexus dealership and they were not willing to work the deal that I wanted. Brian asked me to take some pics of my vehicle and that he would be looking for me and that I could look online as well. I looked and Saturday and contacted Brian and told him that I was not opposed to a car, I had told him a RX 350 in the beginning. I saw the most gorgeous vehicle online on Saturday and I sent Brian a text to get more info on the vehicle. We texted back and forth a few times on Saturday and Sunday and told me that he would be working on it and would get back with me on Monday. Brian called me on Monday morning and by Monday afternoon we were making plans for me to get the vehicle. I never thought that the process of buying online/over the phone could be so great!!! Brian worked hard to get what I asked for and answered any questions that I had. Brian was just as professional and outgoing in person as he was on the phone!!!
Brian has continued to stay in contact and answer any questions on my new vehicle.
Brian made the process very easy and I couldn t have asked for more. Brian definitely goes above and beyond and if I am ever in the market for another vehicle I will without a doubt reach out to Brian Stanley again!!!
Also there was another Bryan that did my paperwork and he was very nice and thorough and answered all my questions as well!!!
Brian Stanley thank you so much for your awesome customer service and I absolutely love my 2021 Lexus ES 350!!!!!

Paula P.