Vincent M

Review of Opelika Ford Chrysler Dodge Je...

Let me be very clear. My one star rating is STRIC...

Let me be very clear. My one star rating is STRICTLY focused on the lack of ready access to service needs. I have only high praise for the service advisors and technicians, but they are being placed in an untenable situation by OCDJR management. The dealership has a call service to schedule appointments. However due to overbooking it can take over two weeks to get even routine service like an oil change and 21 point inspection. This is completely unsatisfactory, particularly when I can take my other vehicles from a different manufacturer to that dealership and get the same service on a drive in basis and be out within an hour. I've raised this issue several times and found out the real problem. There are not enough technicians to meet the need, and management turns a deaf ear to fixing the problem. This leaves the service advisors who are doing everything they can to meet customer needs left to bear the brunt from dissatisfied customers. Having had a previous Jeep Cherokee serviced at this dealership, I hesitated in buying another one. I raised the issue with the sales personnel and was told the dealership was working to fix the access problem. I bought the vehicle, and am very happy with the car. But access to service remains sub-standard and definitely below the industry standard and what their competitors are providing. As I mentioned, once you get in to have your car serviced, the quality of service and concern for the customer is outstanding. But sooner or later this lack of access and uncaring on the part of management to fix the problem will lead to decreased revenue. I'm reaching my saturation point if access doesn't improve. I only hope management gets the message and starts supporting their service personnel and ultimately its loyal customers.