Russell Etters

Review of Big League Movers

We moved a 4br 4ba house 15 minutes down the stree...

We moved a 4br 4ba house 15 minutes down the street.
We were given an estimate for 3 trucks and a 5 man crew.
The estimate was for 8-9 hours, and approximately $3,000.
The move took 12 hours on one day to load, and unload one and a half trucks. They returned a second day and took 5 more hours to unload the remaining truck.
So the actual time it took for the move was 17 hours. Since they actually bill by the man-hour (for the most part), it ended up costing us $4,800. They missed their time estimate by over double and their cost estimate by over 50%.
The only consolation the regional manager could give me after the fact was 95% of their moves go smoothly. We unfortunately, were part of the 5% that do not.
I believe they low balled our estimate to get our business, and then NO ONE on our moving team had any responsibility to keep the team moving with any sense of urgency, or at a pace that met anything close to our time estimate.
All moving companies might have problems like this, but we will certainly try someone else next time.