We were forcibly moved from the sister hotel "El r...

We were forcibly moved from the sister hotel "El retablo" due to another guest overstaying. We received no real apology and the move was sold to us as an upgrade but everything at "El mercado" was a disappointment in comparison.

The service was pretentious, impersonal and lazy when compared to the attentiveness and eye for detail at "El retablo" (e.g. Breakfast buffet not refilled, cutlery only provided on request and a generally inattentive attitude) . The room itself was acceptable and clean but the equipment was second class when compared with the 4k smart TV and other furnishings at the sister hotel (plugs didn't work, there was no window and the room was pokey and dark).

Upon expressing my discontent we were offered a free dinner in the restaurant. However when we went to eat, we were offered a very limited menu (from which the food was prepared poorly) and no drinks.

Overall a sad end to an otherwise enjoyable stay in cusco. Customer satisfaction does not seem to be a priority at this hotel.