The service is underground: E-mails are answered s...

The service is underground: E-mails are answered sometimes, sometimes not - but that doesn't mean that they also answer the questions asked. The service simply hangs up on the phone, there is usually no one available in the chat, and you still have to email (and you're back on the start).

The Lexoffice product is reasonably usable, but not really a hit. Suggestions for improvement are pushed into the "collection of ideas", where they bump away for five years without anything happening.

It is surprising, by the way, that the good ratings have been going on for one to four years. Not all of them have identified themselves as Lexware employees, but the five-star ratings will probably all be employees. Just start XING and LinkedIn, compare and have fun. (Dear Lexware-Haufe employees: please use Kununu to pay homage to your employer. Thank you!)

And not quite on the subject: how does Lexware, as a manufacturer of accounting software, manage to debit the monthly fees without specifying the invoice number? That is * the * criterion par excellence for finding a liability in accounting. Her billing and payment service provider cannot do this - there is no way that she can hand over the invoice number, the lady said on the phone. Hello, a debit without an invoice number and I have to look for what it is for? It is not my problem if Lexware chooses an unsuitable service provider!