I've never been a person who takes the time to neg...

I've never been a person who takes the time to negatively rate a business, but the "care" I received from the ER department was horrendous!
I injured my knee; unable to straighten my leg, walk, or move without unbearable pain. Needless to say, I went to the ER.
Courteous and friendly beside manner was almost nonexistent. The disorganized staff and lack of communication was frustrating. Also, I was in room 35 and it was really dirty; the walls were gross.
CT results confirmed there was a "body" in my knee and an MRI would be needed, which the ER was unequipped to do.
I was advised to make an appointment with a regular doctor (not a big deal), and in the meantime the doctor thought it would be a great idea to have a splint put on my leg, which forcefully straightened my leg; which I had explained multiple times earlier that my knee was locked and I was unable to straighten it. Then I was given cruches and pointed to the checkout window.
So..... still in excruciating pain, trying to carry my purse, a folder (the nurse gave me), trying to use crutches, I managed to maneuver to the check-out window.
From there I proceeded to hobble to the front entrance...which required me to go through a door that didn't open automatically, and despite my obvious challenges trying to open the door, the nurse at the front made ZERO attempt to help me.
To top things off, the doctor said he would prescribe me something for the pain, but the next day I discovered he didn't prescribe me anything and he made no notes of my pain in the chart.
After hours of calling the hospital, getting hung up on, put on hold, and receiveing misinformation, I was finally told there was nothing that could be done.
I'm at a loss for words. I can honestly say I hope I'm NEVER in a life or death situation and under the care of the Tenova ER Department.