I called customer service about missing parts on H...

I called customer service about missing parts on Harvey windows installed in 2003. Within a couple of minutes Ryan directed me to find the warranty number and then he knew what parts I needed. A package of parts and a special tool will be mailed to me tomorrow. I also got email links for videos explaining installation and 3 contractors in my area in case I need help. I was so ready to be brushed off because the windows were old. This call was like Christmas. Ryan was helpful, patient, and polite. Harvey not only stands by their products they hire carefully to screen for the right people for the job.
Gail Snow
Connecticut