There was a stain on our curtain that was unsettli...

There was a stain on our curtain that was unsettling. The charging outlets on one of night stands didn't work. We contacted Henry at the front desk who told us to meet a valet at the front entrance of the hotel, but there wasn't anyone there. We drove around because we thought maybe we were at the wrong entrance, but after driving around the building several times we were absolutely sure that there was no valet anywhere. I got out of the car to talk to the front desk while the boyfriend tried to find a place to park. The issue was resolved, but it definitely was an inconvenience for us. After that ordeal, room service was unavailable. (I'm sure we would have made it in time if not for the trouble parking.) The snacks made available in the room were quite literally 1000% overpriced. $10 for a $1 can of Pringles. We were also told we'd have a view of the city, but our view was obstructed by the offices of the American Bar Association. No city view. The room was otherwise comfortable. The bed was especially plush and enjoyable. The bathroom was beautiful aussi. I unfortunately can't rate the Sofitel five stars or even four because of the unmet expectations.