Rob treated us light royalty as usual. Called us ...

Rob treated us light royalty as usual. Called us when he found another problem that needed to be addressed. ONLY PROBLEM: When I called to make my appointment, I reached the call center. The girl asked for my phone number and called up my account. Then she asked what I wanted done. I told her I needed my car serviced. She then asked me what I wanted done instead of a service tech telling me what it was time to do. I reported this to my salesman and to service. They gave me their cards to call them direct from now on.