The rating is actually ZERO stars! UHEAA aka Corne...

The rating is actually ZERO stars! UHEAA aka CornerStone Student Loans are the WORST servicer out there! Where does one start? Antiquated online portal system. You login and it shows you the MOBILE version of the website even if you are on a regular computer. To view the FULL website, you have to hunt for a tiny hyperlink hidden in the page below the screen for mobile view. The full website is the only way you will have access to see everything about the account. The contact information is jacked up. They are located in Utah, but the payment address is in COLORADO, WTH?? There's no email address, they want you to use a contact form embedded in a webpage that sends you NO confirmation that your email was even received. How secure is it even anyways if you need to send acct numbers or SS# info?? You have to download forms for things like repayment plans and fax or mail them in. REALLY?? Try to get a hold of someone in customer service...big joke. In all the time I've had this loan have NEVER received a statement, EVER. Do NOT get loans from these people! My family sent a payment in to PAY OFF the loan via an electronic funds transfer from my education award, the payment just sat there for TWO WEEKS waiting for them to pick it up from the system. Called their customer service, they had no clue where the payment was, why they cannot see it, etc. etc. Turns out customer service has no info from accounting, they have to put a help desk ticket in to try and get info. I was told they would call back the next day and give me an update, that did not happen, I called them. I've spoken to a total of three different people and no one still knows anything. These people are beyond ignorant, how do you have no clue where money is if you are able to get it electronically?? Did they forget to update account numbers with Americorp?? Just stupid stupid stupid. If your loan gets sent to these people for servicing, refinance it to someone better if you can, and then pay the thing off!! Here I am trying to do the right thing and PAY IT OFF an entire MONTH before it was even due and these yahoos are incapable of even picking up the payment from the system! But I get emails all day long about how the statement/payment is coming due. Now I'm getting phone calls from some automated dialer. For what?? The actual due date is over two weeks out and I'm trying to give you the dang $, you guys are the ones who are inept at going into the system and applying it to my account. TWO WHOLE weeks it's been sitting out there in a black hole waiting for your incompetent people to get it. What a horrible organization you are. AWFUL! Stay away from these folks!!!