Dana Zindell

Review of Crowne Plaza New Orleans

CHECK YOUR ENTIRE BILL!

CHECK YOUR ENTIRE BILL!
For the most part, our stay was enjoyable. The location was good for what we wanted to do. The desk workers were friendly when we checked in. We deny room service so I cant comment on that, but the woman let us exchange our towels one morning.

Our last night the fire alarms started going off at 250AM and went off 5 more times until 850am. We basically got zero sleep. And no explanation from the front desk when I called to make sure things were safe.

Then check out really affected my feelings. Doing a 4 night stay and booked a promotion directly through Crowne Plaza for buy 3 nights and get the fourth night free. I asked for a receipt of all charges when we were leaving the hotel. First, I noticed they didn't even have the promotion applied to my bill. Then I noticed there were charges from the restaurant to my hotel room that I never applied. How did someone else get charges to my room?! Did they just take their word for it that the room number they gave was actually theirs without scanning their key card?!
I immediately brought this up to the desk attendant. First, he never even acknowledged the issue. No 'sorry, let me look in to this for you' and no amount of customer service. He was quiet the entire time even as I was explaining my email confirmation showing the promotion and the rate I was given. Again, completely quiet, no explaining what he was trying to do to look in to for me. He finally hands me the adjusted bill and just says he took one night off. I say again, it is still not the rate I was given in my confirmation email when I booked the room and that I booked this hotel specifically because of this promotion and rate. I get zero response from the gentleman and no eye contact. At this point I realize this is going to go absolutely nowhere, and had just spent 20 minutes at the hotel desk and needed to leave for the aiport.

Now I have a call in to management there, and awaiting a call back before disputing the charges with my credit card company and talking to someone from corporate as this rate offer seems like a total scam.