I hope jasmine realises the gravity of her comment...

I hope jasmine realises the gravity of her comment on all Asians being Chinese. It is a serious offense and there is absolutely no excuse for such an unwarranted and unapologetic attitude if you're working at a hotel front desk. Powerfully rude, and ruined the entire experience of otherwise a very satisfying stay at a beautiful part of the world.
Other than that, rooms were very clean, lovely interior and overall a satisfying stay and do a good job as a hotel. Other staffs have been professional and helpful throughout. Noisy as Lucerne folks like to honk their cars loudly continuously at night although this might have been due to the world cup this afternoon. Restaurants downstairs are absolutely delightful and should visit regardless of stay.