i cant find mins rating to give them , the worst i...

i cant find mins rating to give them , the worst insurance company in UAE , never got answer in thier call centre , almost called ten times then got answer the call with very rude agents and non professional works , after five month from submitting my wife claim ,they denid to pay me my money back by justifying thier poor service with non convencied reason , the managers afraid to talk to the customer and solve his problem ,,my fault that i have not read the people reviwes about this compnay service ,never seen any good comment toword them ,