J

Terrible, Terrible, Terrible. Yes the room was a b...

Terrible, Terrible, Terrible. Yes the room was a broom closet. Could have gotten past that because the bathroom was of decent size and updated. Plus we planned to be out most of the time. However, scroll past any amenities they show. The lounge was just a long bar counter in the main lobby and I never seen it open. The outdoor terrace we were told was under renovation but nobody was ever working on it. Nor was it torn up where it couldn't have been used. We were told that maybe they would open it if it got nicer out. But then suggested we go to the Marriott down the road if we wanted to visit their terrace. Construction on the road in front of the hotel had the road torn open. Not a problem until they shut the water off in the morning and we weren't informed. Called the front desk to find out what was going on and was told it would be on around 2-3 pm. I mentioned about the inconvenience and was told that I was informed when we checked in 2 days earlier and that a note had been left in my room. None of that was true. The water did come back on around 2 and finally got warm enough to shower around 4. I thought they would at least hand out bottles of drinking water to guests at the time for convenience and safety but I was wrong. Hilton can have my Honors membership back. I'll he staying elsewhere. Probably the Marriott down the road.

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