The hotel is nice and well located. I had a suite ...

The hotel is nice and well located. I had a suite at 5th floor which was beautiful and comfortable.
But the air conditionner made the room very wet and the floor sliding.
The hotel reception was not good at all ! They were very low, unprofessionnal and unpleasant. we had to wait 2hours to have our room and we did not had the welcome-massage to wait !
The next day, the hotel reception told us that the 15min massage is only for arrival when we asked for it...