G.G. Gilley

Review of Touchstone Health Partners

I haven't been to a consueling office were things ...

I haven't been to a consueling office were things just felt so out of place and the scheduler was really rude. It was annoying that when asked for insurance, they were really snide about the type of insurance. Okay, I know I have this "type" of insurance, but does everyone else need to know too? It was even more unprofessional when the scheduler quipped that it is just another form of "Medicaid". So sorry its not Anthem or Kaiser, and why is it such a problem? Apparently there was some confusion when it came to the appointment time and person that we were scheduled to see. It took three people saying that the therapist that we were suppose to meet did not exist and that an appointment was not even scheduled, until someone remembered that "yes", that therapist does exist, we just had the first name wrong. I am pretty sure that you have access to a database for a reason, so why the confusion? Could you not look up the patient information sent over to you by another corresponding healthcare facility? When I tried to reschedule the appointment, I was met with a condescending attitude to just come back whenever. Since I have realistic expectations of how an appointment should be set up, I demanded a day and specific time. Oh, also pretty sure that I can fill out paperwork, I don't need you to ask me at the front desk quite candidly if I want to claim "Hispanic" origins. I know, looks and surnames can be deceiving. On a positive note, the gentleman who was training was very nice and conducted himself well -- the one saving grace.