RCcola

Review of Capital Ford

I have had a problem with my car since it started ...

I have had a problem with my car since it started at around 30,000 miles. I have a 2015 Ford Focus titanium and the clutch assembly had to be replaced because of the "jerking" and "jumping" it was doing as I accelerated on the gas pedal when pulling out. This problem was well known to ford and I even had letters mailed to me about it being a problem that they were aware of. The problem was fixed finally and it's been fine until about 3 months ago when I hit 63,000 miles on it. I took it back to the capital ford service center and they said "well there is a definitely a problem of it doing the same as before, but we can't fix it because it's not under warranty." I've called ford and complained, even have a case number for the manager to review and I still haven't gotten a call back regarding the problem!! This service center has been nothing but disrespectful not wanting to fix a part that has been known to ford since the day I got it!! I am a dad with kids and if this car causes me to get hit by another car when I can't pull out properly in time then they're really gonna have a case against them! Congrats capital ford for having horrible service and not taking safety seriously when it comes to taking care of your customers!!