Try getting hold of someone to talk to is an absol...

Try getting hold of someone to talk to is an absolute nightmare. Moved into the area a month ago set up a direct debit for council tax but then get a demand for unpaid tax. No sign of the DD we set up...... canceled our old DD to Dartford council on the same day got a refund no problem. Can't even get our post code right so what chance is there ?? need a kick up the backside big time !!!!!!!!!!!!!!!