While I find it always interesting to read sprawli...

While I find it always interesting to read sprawling bad reviews, but I will limit myself here for reasons of time on Stichpunkte. Btw goes to the mail order, and the initial order was made at the end of November:

-DPD could not deliver my parcel to the PAKETSHOP, this was then unabholbar a month in the central warehouse. After contact with Brouwland and DPD (40 min wait in hotline) the package was then sent back to Brouwland.
- With a co-worker re-emailing agreed, that was already in mid-January. When the order went out a few days later, suddenly missing various items.
- Another coworker sent me an email and wrote that I would have to choose another fermentation vessel. She put a few to choose from and all of them were smaller. If other vessels of equal size had been offered to me, I would have agreed to do so, but this seemed like the height of disinterest in the customer.
-Generally every contact with another seller took place, the language also changed frequently here.
Initially, a hop variety was missing although this was supposed to be in stock. At the next "broadcast", then more.
-I then asked for the cancellation. After renewed demand, I was also sent a list of the outstanding amount, which I should get back. Since you have a customer-oriented mail order company, the shipping costs were of course not mentioned, although the problems with shipping were not up to me.
-Drotz reminder the money has not been returned to me. Invoice amount were excluding shipping 136 .

Update: The customer service had contacted me again and offered due to the whole problems a new order with discount and in addition as a gift of goodwill a Fermentasaurus (which has the same value as the entire order).
I have to say that I'm impressed by how much a mail order company can rehabilitate itself and I would order again anytime now. Had it worked the same way, it would have become 5 stars.

Ps: What Joey has done by customer service, so that DPD delivers the package within a day, I would be interested too !?