Frank Kortyka

Review of Burt Toyota

I purchased a 2019 Tacoma from Meredith Fisher. Th...

I purchased a 2019 Tacoma from Meredith Fisher. The experience could not have been better and I'd highly highly recommend her. Everyone I interacted with at the dealership was great as well- I got good vibes from the dealership and the whole place seems to be pretty low pressure.

I'd connected with Groove over Truecar as I was searching for the ever-elusive manual Tacoma, and had been to about a half-dozen dealerships already over the prior week, some with some really really awful experiences (looking at you, AutoNation). Meredith from Groove had reached out and was super communicative over text with answers to my questions about a particular truck on their lot and setting up an appointment.

(You'd think in 2019 it wouldn't be such a hard thing to expect but man...)

I really can't stress how good the communication was /and/ how much she knew her stuff /and/ hit the right balance of being knowledgeable without repeating random sales brochure talking points. I also want to note that her communication stood out as one of the only ones I got from a dealership via Truecar that felt written by an actual human and didn't feel like a series of canned responses.

When I got there, the whole process was efficient and best of all super chill and patient. Everything was handled start to finish without getting bounced around or rushed for another customer or feeling like I was being corralled into settling for what the dealership -had- to get rid of. Additionally, I really appreciated how transparent the financing / payment options were laid out.

Best of all post-purchase support has been great thus far - I'd noticed some items missing in delivery and Meredith was -on it.-

Super happy with the experience and it's a great truck.