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Mark Englebright

4 years ago

Upon arrival,all was good until we tried to get in...

Upon arrival,all was good until we tried to get into the room. The card key several and I do mean several attempts to enter, no entry. We go to the clerk to remedy the situation and took her several attempts. Not one appoligy for any inconvenience. Not very professional. Get inside the room and it's 81 degrees in there and this is July. Complained about the AC and she said it was probably turned on from the last guest. I call b.s. They should at least checked the room before I checked in. Terrible MGMT. I inspected the AC filter and it hasn't been changed since 2/19 this is 7/20, again I call b.s. White Castle sack in the cupboard in the kitchen, Lord knows how long that was in there. The room itself was very nice. It's the small things that matter sometimes in a great stay or a so so stay. Would stay again if the pool and breakfast bar were up and going.

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