Justina Williams

Review of Quincy Chevrolet Buick GMC

My family has bought cars from here for generation...

My family has bought cars from here for generations. My grandfather purchased two vehicles from them. My mom purchased two vehicles from them. Therefore, I was told to try them first. But, there was a problem; I don't like Buicks, Chevy s, GMC s, etc. I ended up there due to carguru.com and its search. There on the lot sat a 2016 Dodge Durango limited in the color I wanted! Excited was not a fitting word to describe my feeling. Talked to Ms. Michelle (R.I.P) and drove off the lot with it including free oil changes for life.
Now we are at the point of the why for the one star rating. On Friday August 17, 2018 I dropped off my truck for its routine oil change. I was scheduled to pick it up later on that Saturday afternoon on August 18, 2018. The service department attendant was more than friendly. So I pick up my truck on Saturday, signed the no charge for service and went on my way home. On Sunday, I went to get gas and run two errands in town (I live 12 miles from the city of Quincy). Got in town and my truck starts to alert me that my oil pressure is low. So I pull over and try to reset the system, however, the light continues to register as oil pressure low. I had to leave my truck behind a building for the night because I was too afraid to drive it home. On Monday, I stayed home from work (I work in Perry, Fl.) to handle getting my truck towed in to the Platters dealership. At 7:30am sharp I call the dealership s service department, spoke to the nice attendant who puts me through to the service department manager, I tell him the story of my how my truck ended up behind an abandoned building all night. He then begins to make excuses. He displayed the worst customer service experience of my life! He goes on to tell me that if I made it home then it was not their fault and if the oil life is still registering 100% then it may be a sensor. What took the cake and burned down the entire building was when he specifically stated, If you don t change your tone of voice with me I will tell you to have a nice day and hang up this phone. Mind you, I am off from work (which I don t get paid when I m not there), my child was in the vehicle with me, and so was my elderly handicap mom. That statement alone made me call into to work and tell them that I have a situation to deal with. After hanging up with the service department manager, I called back to speak to the general manager. He was super apologetic and stated that the situation would be handled. Asked me if a tow was coming and proceeded to find out how far away he was. Meanwhile, I had already spoken to the tow truck driver who was super nice and asked if I were in a safe location. Followed the tow truck driver to the dealership. Got there and was told that the vehicle had a faulty oil filter that's the reason why all the oil ran out. Then the general manager told me vehicles now in days can run without oil. As a medical professional, if something is not written down it did not happen. If that statement were true, then he should have put it in writing and signed his name so in the future if I have any other issues with my truck then I know what caused it. In the end, it was a faulty oil ring. However, I feel I will never know the truth from them. What they don t know is that my truck runs self-diagnostics when I send the signal for it to do so. These will be used for future points of reference. Oh and not one time did the SERVICE DEPARTMENT MANAGER APOLOGIZE TO ME FOR HIS RUDE RESPONSE. Generational buying form here stops with me. I will never nor will my family members buy anything from this dealership again.