Stephen Hurley Review of Stoke by Nayland Hotel, Golf a...
Short: All in all - overpriced and they've focusse...
Short: All in all - overpriced and they've focussed too much on the surrounding land and facilities to justify room and food prices with no investment in to the experience itself at the hotel. Poor food and below average rooms. The management need to start worrying as it won't last. 2/5 as staff in restaurant were good and the area is nice.
What really let this place down was:
1. Rooms and equipment: Our bathroom had more mold on the ceiling than your average mold collection. When I asked for an iron and ironing board, they both appeared at my door looking like they were straight out of the 50's with material hanging off the board. The bed is MASSIVE but the mattress felt like it had a punch up with my back over night. They were nice enough to provide soap and the usuals but the shower gel unit looked to have seen better times.
2. Top spot goes to the food, in terms of taking the mick. The staff are amazing but the chef really has let the side down. Pizzas are served on ready made supermarket bases, the meat dishes were cooked by what appears to be a flamethrower at max temp for 2+ hours. I've had better food at a train station cafe for a fraction of the price and to read the reviews below about their food is just beyond me. It really is sub par and I wish I spent more time getting a refund than writing this review .
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