gqonpoint

Review of Caribbean Nexus Tours

We booked a tour in flight and was told to see a r...

We booked a tour in flight and was told to see a representative at the hotel to be booked for the excursion. The cancellation policy on the receipt from the airline is 48 hours before the tour however when we booked with the sunwing/nexus representative Charles he made a rebooking giving us a different cancelation policy (NO REFUNDS) without our knowledge or telling us that's what was done.
When we tried to cancel they told us we need a doctor's note in order to cancel. This is underhanded, misguided and downright dirty work. As of the 27th when this trip ends sunwing will no longer be on my list of tour operators to handle my yearly vacation or boys trip.
P.S. the RIU BAMBU Punta Cana is very underwhelming and does not live up to what I expected for a hotel with such a world renound name.