Neal Balog

Review of Mercedes-Benz of Westminster

My salesman Josh Grimm had a serious lack of motiv...

My salesman Josh Grimm had a serious lack of motivation to make sure my experience on a $160k AMG was right. I ordered the car across state lines. Wired the money on the last day of April so he would make is numbers for the month. Once the money was in their account, it was radio silence. I had to call multiple times to get an eta on my delivery. Its 5/8 the car was just picked up, open trailer....he claims its normal for $160k cars to be trailered unprotected like that. I know thats untrue from personal experience. The sales mgr Greg received multiple voicemails from me and only returned my call once to let me know he was taking care of it. I could have had the same experience buying a Chevy, didn't need to spend $160k to be made a fool or yelled out by a salesperson for having "unrealistic expectations" I don't think having a timeline for delivery of my car is considered unrealistic....Would not recommend cross state lines purchases. I could have had better service and experience from another dealer that knows how to run a business.

Don't insult me with a canned response from the front desk clerk. Your dealership has no interest in making anything right. By the way, the car arrived open transport today, filthy. I have to pay my detailer now to clean a NEW DAMN CAR!!! Thanks for the professional service....lol