I would like to start with, I am not new to purcha...

I would like to start with, I am not new to purchasing cars, trucks, motorcycles, RV, etc. I have purchased many new and used vehicles over my years. This place has been the absolute worst experience.

My wife and I went up to look at a camper, went through the credit application, passed with no issues and was offered 6.99% APR on the 180mo term. (Not a huge deal since I am paying it off in 6mo when I sell a rental property when the tenants lease expires). So we decide against the first trailer due to the loaded weight being right at my trucks towing capacity. We let our sales man Mike (who was a good guy to work with), that me and my wife will discuss it.

Next day I text our sales man, to check availability of one of the campers we looked at with him. It wasn t until two days later until he was able to get us an answer whether it was still available (a bit frustrating, but still overall good experience with him).

Once it is confirmed it is available, we give my card info for the down payment, days pass and still no paperwork coming through. The salesman assured us it will be coming through. The finance guy says the email wasn t able to be delivered because the 24page PDF was too large (which is a complete lie).

Then I receive a generic paper from Kale Rogers going over the extended warranties, stated that I have to go with an extended warranty to get the 6.99 APR I was already offered. I let him know I believed what he was doing is illegal, to use a back end product to adjust my loan terms. Then he emails me back, saying I talked to the loan company and was able to get you the 6.99 APR without the extended warranty.

Still no paperwork. I call to speak with the general manager, the first receptionist says I don t think we have one of those. So she transfers me to the sales manager Johnny s voice mail box, which is full. When I call back, I explain that the mail box is full, so she takes my name and number. Never received a call, so when I call back the next day, she sends me to his voice mail again, still full. So after 3 separate messages, on 3 separate days no response. I ended up calling the zepherhills location and was able to speak with their general manager immediately, explained the situation and he called them to ask for the manager to call me. Still no response.

A week to week and a half, we finally had our documents sent and was able to close on the camper. Will never ever buy from the Ocala location again.

Maybe now the manager Johnny will response