They charged me 1 extra self parking and extra per...

They charged me 1 extra self parking and extra person for more than $50 which should not exist. I called them more than 5 times, no accounting department staff answer the phone or call me back as I asked in the voice message. Is this a 4star hotel should be like? I am so disappointed.

-------------------update: they already resolved the problem and refund the fee. Thanks.