Simran Sidhu

Review of The Artona Group Inc.

I was interested in ordering the 111th Year Specia...

I was interested in ordering the 111th Year Special which was $111 and you could add additional digital prints and sheet poses. However, it wouldn't let me add additional sheet poses so for two days I was on the phone or live chat trying to figure out what was going on. I talked to someone on the phone yesterday and she said she would call me back, but never did. So, today I was going to call them again when I noticed the price of the additional prints went by almost 3X! I was shocked. So, I went on live chat first and they told me they are able to increase prices at any time, so I called them and spoke to someone who said they can't do anything and you could never add additionally sheet poses to begin with. If this was true from the beginning, it feels as though they withheld this information until they could increase the price. I am disappointed and angry.

I saw all the other negative reviews about how expensive their packages are, but I expected that from a professional photography place. I was mainly disappointed with the lack of transparency and tripling of price.

Update: I saw Melissa's email under another review so I decided to email her. Turns out she was the one who didn't call me back. She rectified the situation by honouring the original price I saw on the website. I appreciate this, but it was a process talking to everyone and everyone telling me they cannot do anything. Thank you Melissa!