I am a type 1 diabetic and getting my supplies fro...

I am a type 1 diabetic and getting my supplies from this company is very difficult. They have a communication problem. They do not understand the seriousness of illnesses .When my order is due to be shipped I have to call at least 3 to 4 times that week to beg for my supplies. I get the run around every single time. I hate this company and to be honest I am so fed up!! It shouldn't be my job to get notes, prior authorizations either. The customer service reps give me a different answer every time I call. So I actually never know what to expect.