My husband and I ordered a bench for my mother-in-...

My husband and I ordered a bench for my mother-in-law and brother-in-law January of last year. We are fully aware that this was manufactured outside of the United States. Our contract says 8-10 month delivery time with the exception of acts of God and other causes beyond the control of the seller- that I understand, but 14 months later. In the transportation world there are always trucks carrying items over state lines- can't understand how "they" were waiting on a truck from Georgia to Colorado. We have had the same issues of things getting misplaced, info on the proof being incorrect, no communication when it comes to any updates unless we called. We do understand the leave of absence of Sue, we were well aware since she was who we had dealt with and then it was handed over to Warren, who we understand had little to no knowledge with our order but for the price of things and the business that they provide, I would think that there would be more professionalism. Today I called and left a voicemail for Warren to call me back-explaining that we had questions on the balance due and why our bench sat in Georgia for so long, as my husband said" we could drive there and get it faster'" A few minutes after my call to Warren the office manager called me. Maybe I'm from a different era but I left a voice mail for who I thought was the boss not his secretary. As in any business I feel it's better to give a longer estimate of delivery than cut yourself short, and if it arrives before the cut off time then the company looks better. I'm not sure just how long Norm's has been in business but they have 3 locations- so it's not like they haven't experienced these issues before- so it would only be professional to tell your customers everything up front. Remember the majority of time your clients have just went thru a devastation in their life and really don't quite comprehended all the info.