Maria Alithinos

Review of Microsoft

How is it possible for Microsoft offer tech suppor...

How is it possible for Microsoft offer tech support with representatives in "tech support" without the proper training when customers have a tech issue??? I literally spent 4 hrs yesterday on the phone bounced from one "tech" support department to the next for an issue with Outlook. EVERYONE and I mean EVERYONE I spoke with was clueless. Even when I spoke with someone specifically in what I was told was tech support for Outlook, they still had no idea how to resolve my issue. Wonder if Mr. Gates knows how horrific Microsoft tech support is and how ill-trained their reps are...probably not. Unacceptable for a software company.