eastShahla Farid

Review of ISAAC Heating and Air Conditio...

We purchased Gold seal at the time of installation...

We purchased Gold seal at the time of installation of waterless tank as well as the whole furnace unit thinking that all the parts will be covered under the warranty .
But to our shock we are still paying separately for the parts which fails still under warranty. The waterless tank unit part failed (under warranty ) 4 days back , in between 5 Issac representatives called to update the shipping on the part but never once said anything about $400 price attached to the part ( under warranty)which is to be replaced . Got to know the price tag the day the technician is coming.
A very upset & frustrated customer.