Overall the hotel is really nice, I like the pool ...

Overall the hotel is really nice, I like the pool and the bar . Food was really tasty and delicious. But the most disappointing thing was the front desk staff... First of all u don t feel welcomed in this hotel ,they say hi or good afternoon as doing a favor to u . Not helpful at all , and rude . The last day of our stay , we were checking out at front desk, the staff Jiran or Giran was very very rude and unprofessional, he was lying that he called to the guy from towel cabin but he didn t . He made us walk with luggage till the pool , wearing our clothes in this hot weather to collect the towel card! I don t mind doing it , but the way he told us as if we are living there for free , and it s his hotel. Not helpful at all , very rude, so unprofessional!He made us feel very frustrated and upset, and made us to never visit this hotel . Kindly note that it happened on July 3, 2020 at 17:15 pm .